1. Shipping Coverage

We currently ship to all serviceable pin codes within India. International shipping is not available at this time. If your pin code is not serviceable by our delivery partners, we will notify you and offer a full refund.

2. Shipping Charges

3. Processing Time

Orders are processed and dispatched within 1-3 business days from the date of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During festive seasons or high-demand periods, processing may take an additional 1-2 days.

4. Estimated Delivery Times

These are estimated timelines and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS and/or WhatsApp. You can track your order on our website at pirandaikadai.com/track-order by entering your order number. You may also track directly on the carrier's website using the tracking number provided.

6. Packaging

All products are carefully packed to ensure they reach you in perfect condition. Food products are sealed in food-grade packaging. Glass or breakable items are wrapped with protective bubble wrap. We use eco-friendly packaging materials wherever possible.

7. Delivery Issues

If your order is delayed beyond the estimated delivery window, has not been delivered despite showing “delivered” status, or arrives damaged, please contact us within 48 hours at +91 78458 70349 (WhatsApp) or info@pirandaikadai.com. We will work with the shipping carrier to resolve the issue promptly.