Swarna Vadivelan (“we,” “us,” or “our”), operating under the brand name Pirandai Kadai, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website pirandaikadai.com (“Website”) or make a purchase from us.

1. Information We Collect

We collect the following types of personal information when you interact with our Website:

Personal Identification Information: Full name, phone number, email address, shipping address, and billing address provided during account registration, checkout, or when contacting us.

Payment Information: Payment details are processed securely through Razorpay, our third-party payment gateway. We do not store your credit card numbers, debit card numbers, or UPI PINs on our servers.

Order Information: Products purchased, order history, delivery preferences, and transaction records.

Technical Information: IP address, browser type, device information, pages visited, time spent on pages, and cookies for website analytics and performance improvement.

2. How We Use Your Information

We use the information we collect to: process and fulfil your orders, including shipping and delivery; communicate with you about your orders, deliveries, and customer service inquiries; send order confirmations, shipping updates, and delivery notifications via SMS, email, or WhatsApp; improve our Website, products, and customer experience; comply with legal obligations and resolve disputes; prevent fraudulent transactions and protect against misuse of our services; and send promotional communications, which you may opt out of at any time.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with: Payment Processors (Razorpay) for processing your transactions securely; Shipping Partners (India Post, courier companies) for delivering your orders; Analytics Providers (Google Analytics) for understanding website usage patterns; and Law Enforcement when required by law or to protect our rights and safety.

4. Payment Security

All payment transactions are processed through Razorpay, which is PCI DSS Level 1 compliant — the highest level of security certification in the payments industry. Your payment information is encrypted using Secure Socket Layer (SSL) technology. We never have access to your complete card details or UPI credentials.

5. Cookies & Tracking

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences (such as language and cart items), analyse site traffic and usage patterns, and improve our services. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect some Website functionality.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account, please contact us and we will remove your data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to access, correct, or delete your personal information stored with us; opt out of promotional communications at any time; request a copy of the data we hold about you; and withdraw consent for data processing where applicable. To exercise any of these rights, please contact us at the details provided below.

8. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the exclusive jurisdiction of the courts in Madurai, Tamil Nadu.